Wayfinder App Helps Patients and Visitors Find Their Way, and Their Cars!

December 6, 2019

Wayfinder App Helps Patients and Visitors Find Their Way, and Their Cars!Wake Forest Baptist Health has introduced a new app for smartphones to make navigating some of the health system’s facilities easier for patients and visitors.

WakeHealth - Wayfinder provides maps, parking spot reminders and customizable turn-by-turn directions inside Wake Forest Baptist Medical Center and Medical Plaza -  Miller, both of which are in Winston-Salem.

The Wayfinder app is also available for Wake Forest Baptist Health - Davie Medical Center and Wake Forest Baptist Health -  Lexington Medical Center.

The free app can be downloaded for Apple phones on the App Store, and for Android phones on the Google Play Store.

“We understand that visiting health care facilities can be an emotional and stressful time for patients and visitors,” said Conrad Emmerich, senior vice president of clinical/support services and supply chain at Wake Forest Baptist Health. “Whether someone is arriving for an appointment or visiting a loved one, if we can ease some of the anxiety about getting lost or being late, that’s a real benefit for everyone.”

The app’s “blue dot” indoor navigation uses wayfinding beacons that are installed throughout the various locations. If the user goes outside of a coverage zone, the app will offer to switch to an external navigation application such as Google Maps or Apple Maps.

The Wayfinder app is part of a comprehensive set of more than 50 current and future projects that use state-of-the-art Real-Time Location System technology to help Wake Forest Baptist improve the quality, safety and efficiency of care and the patient experience.

Media Contacts:

Joe McCloskey, jmcclosk@wakehealth.edu, 336-716-1273

Eryn Johnson, eryjohns@wakehealth.edu, 336-713-8228