Wake Forest Baptist Health has introduced a new app for smartphones to make navigating some of the health system’s facilities easier for patients and visitors.
WakeHealth - Wayfinder provides maps, parking spot reminders and customizable turn-by-turn directions inside Wake Forest Baptist Medical Center and Medical Plaza - Miller, both of which are in Winston-Salem.
The Wayfinder app is also available for Wake Forest Baptist Health - Davie Medical Center and Wake Forest Baptist Health - Lexington Medical Center.
“We understand that visiting health care facilities can be an emotional and stressful time for patients and visitors,” said Conrad Emmerich, senior vice president of clinical/support services and supply chain at Wake Forest Baptist Health. “Whether someone is arriving for an appointment or visiting a loved one, if we can ease some of the anxiety about getting lost or being late, that’s a real benefit for everyone.”
The app’s “blue dot” indoor navigation uses wayfinding beacons that are installed throughout the various locations. If the user goes outside of a coverage zone, the app will offer to switch to an external navigation application such as Google Maps or Apple Maps.
The Wayfinder app is part of a comprehensive set of more than 50 current and future projects that use state-of-the-art Real-Time Location System technology to help Wake Forest Baptist improve the quality, safety and efficiency of care and the patient experience.