Wake Forest Baptist Medical Center has been selected as one of five organizations to receive the 2014 Leaders in Transparency Award from Press Ganey.
The award recognizes organizations that implemented solutions to capture the voice of every patient and embrace transparency strategies. By undertaking initiatives to display individual physicians’ patient experience scores and comments publicly, the organizations provided information that patients want, while also building accountability among physicians and employees to advance the care experience.
“In this day and age, society increasingly expects transparency and access to information to help them make informed decisions,” said Russell M. Howerton, M.D., chief medical officer, Wake Forest Baptist. Howerton will accept the award on behalf of the Medical Center's physicians and staff at the 2014 National Client Conference next month in Orlando, Fla.
In June of this year, Wake Forest Baptist was one of the first health care systems in the country to post patient satisfaction data and comments – both positive and negative – about staff physicians on its website.
“It is an honor to recognize the efforts and outstanding achievements of our 2014 award winners, who are making incredible strides to improve care delivery. The individuals and organizations recognized all have one thing in common – they all go above and beyond to ensure a superior patient experience,” said Patrick T. Ryan, chief executive officer, Press Ganey.
Press Ganey is an independent health care research and consulting firm based in South Bend, Ind., that provides independent administration and analysis of patient experience surveys to health care providers.
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