The lobby of Wake Forest Baptist Medical Center’s Adult Emergency Department was reopened today with a more open floor plan, additional seating, new quiet areas, improved family consultation spaces and brighter color schemes.
The Adult ED lobby only had been closed for renovation since June 23. The work included the removal of walls, the addition of new flooring, finishes and lighting and the installation of new furniture, which was selected by the Medical Center’s Patient and Family Advisory Council.
The revamped area also features improved access to patient information and upgraded way-finding to and from the lobby.
“We are investing in renovations like this to enhance the patient experience, increase efficiency and make it a more pleasant environment for patients, their families, visitors and our own staff,” said James Hoekstra, M.D., professor and chair of emergency medicine and vice president for clinical business development.
The Emergency Department at Wake Forest Baptist is a Level I Trauma Center that provides acute care for a wide range of injuries and illnesses, including life-threatening conditions. The Adult ED admits people over age 18 while minors are treated at the adjacent Pediatric ED of Brenner Children’s Hospital. The two facilities serve more than 100,000 patients annually.
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